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I have to cancel my BitNinja subscription

We are sorry to see you go. Please let us know what stands behind this decision. You will need to stop and uninstall BitNinja from the server first Use service bitninja stop command to stop BitNinja on the serverTo remove BitNinja you can use these commands:Debian based distribution: apt...

How to move BitNinja license

If you wish to move your Bitninja license from an old inactive server to a new server then please send us a ticket at https://helpcenter.bitninja.io/ticket  You can uninstall BitNinja from the old server based on this guide. Also if you wish to move your license from one account to the ...

How much does BitNinja cost

The price of the BitNinja subscription depends on the number of hosted users on the server. Our pro plan involves all of our modules such as WAF 2.0 Web honeypot, Port honeypot Senselog, malware scanner and remover, Ant-Phishing The pro plan's cost depends on the number of hosted users: 0-1...

Failed payment

The email you received The system sends out an automatic email to the address linked to your BitNinja account where the automatic charge has failed. This email includes the system message from our payment manager system to help you resolve the issue. Please read the payment management s...

Change from monthly to a yearly subscription

If you would like to pay for your BitNinja subscription once a year instead of every month you can do that. Log in to your BitNinja DashboardClick on the small ninja icon at the top right cornerSelect Payment SettingsUnder Payment cycle click on the edit button at the right-hand sideChange f...