Topics Archives:

We have whitelisted the most trusted and popular services based on domains a long time ago, to make sure our customers have the most secure yet smoothest experience while using BitNinja. However there were a few services that could not be whitelisted based on IP addresses, as their list of IP addre...

If BitNinja detects a malicious request from an IP address, then it will be on the account-level greylist After 100 incidents the IP address will be globally greylistedIf there are more than 50 incident logs about a globally greylisted IP address we will send an abuse email to the email address...

BitNinja has a greylist a blacklist and a whitelist. All three have an account level and a global level. The account-level greylisting, blacklisting or whitelisting only takes effect on the servers under the account. If an IP address gets greylisted due to an incident or manual listing ( ...

You can check if an IP address is greylisted or blacklisted or even if the country of the IP address is blocked. You can just search for the IP address on the Dashboard to see if the IP address is greylisted, blacklisted or the country is blocked where the IP address is located. Enter...

Customer IP got blocked when he/she was editing his/her site. This is most likely because of a false positively triggered BitNinja WAF rule. In short terms, we need to disable the rule that has been false positively triggered or whitelist the IP address of the customer. Find which rule wa...

You can make the BitNinja captcha page more user-friendly by customizing it. For example, you can include your company logo. This way users will be more familiar with it The captcha page can be customized on a per-server basis. The default captcha page is stored in the /opt/bitninja/modules/Cap...

BitNinja has a country blacklist function that will block all requests from the IP addresses that are in the blacklisted country. BitNinja will block all the incoming requests from the country and also all the outbound (to the blacklisted country) connections from your server. Here you can add...

The blocked IP(s) are shown when trying to connect to these services and simultaneously running the following command on the server (from the command line): Use the netstat -ntpu | grep SYN_SENT command to check if the connection is blockedCheck what blocks the IP address with this comma...

You can check what IP addresses are included in your account level whitelist from the dashboard. Account-level whitelist To check the IP addresses added to your account level whitelist Open the Firewall/Whitelist menu point on the Dashboard Here you can search for the IP addresses.Y...

If you use a service that requires you to whitelist multiple IP addresses or you have multiple IP addresses that are blocked currently in your current firewall or in any other way and you wish to transition them to the BitNinja ipsets. Bulk actions can be done via the BitNinja CLI. You can als...