The server’s box is red or yellow on the Dashboard.
This means that the BitNinja health checking service could not reach BitNinja on the server
Check if BitNinja is running
We need to check if BitNinja is running on the server with
service bitninja status command
BitNinja is running on the server
- Check if all ports below are open on the server or on the firewall in front of the sever in both directions.
- Allow/open these ports on your firewall or on your server
The server’s box should be back to normal within a few minutes
Port 60418 is only required for the CaptchaHttps service if you are using cPanel/WHM. Otherwise, it’s not required.
If the server is still not available please don’t hesitate to contact our support ninjas from the Dashboard via chat or via email at firstname.lastname@example.org
BitNinja is NOT running on the server
- Issue service bitninja start command on the server
- Check if the server’s box is back to normal after a few minutes
If not, issue service
bitninja status commandto check if the agent is still running on the server
If it BitNinja is running but the server’s box is still orange or red (probably red) please refer to the previous point “BitNinja is running on the server“
If BitNinja stops after you started the agent with the
service bitninja startcommand please send the
/var/log/bitninja/main.logfile to our support ninjas via chat from the Dashboard via chat or via email to email@example.com